Bharatt Arora

Bharatt Arora

Chief Operating Officer
Gurgaon, IN.

About

Accomplished Chief Operating Officer with over 18 years of progressive experience in driving organizational growth, strategic planning, and logistics excellence across diverse industries. Proven leader in P&L management, operational efficiency, and business development, consistently exceeding targets and optimizing cost structures by up to 25%. Expert in leveraging process automation, vendor management, and cross-functional collaboration to deliver sustainable competitive advantage and enhance stakeholder relationships.

Work

Recruit Pinnacle
|

Chief Operating Officer

Summary

Currently leading strategic operations and growth initiatives for a recruitment firm, optimizing processes and fostering key partnerships to enhance market presence.

Highlights

Orchestrated partnerships with 20+ colleges and universities, exceeding the team goal of 15+ institutions to establish a robust pipeline of qualified entry-level candidates.

Pioneered collaborative agreements with 50+ corporate partners, developing specialized training programs that increased employee promotion rates by 18%.

Drove strategic recruitment improvements by implementing AI for candidate sourcing, resulting in a 40% decrease in hiring time and achieving the highest ever employee retention rates.

Pioneered an innovative vendor management system, cutting down operational inefficiencies and leading to a 15% decrease in operational costs across departments.

Megan Services India Pvt Ltd
|

Head of Business Operations

Summary

Directed comprehensive business operations, managing P&L and spearheading strategic initiatives to drive efficiency and revenue growth.

Highlights

Managed INR 50 Crores P&L, optimizing cost structures and increasing revenue streams through strategic partnerships.

Spearheaded cross-functional initiatives, improving operational efficiency by 30% and reducing overhead by 25%.

Led HR strategy across 5 locations, reducing employee turnover by 15% through innovative engagement programs.

Improved service deliveries worth INR 50 Crores annually by optimizing vendor management and performance KPIs.

Crafted and deployed a centralized procurement system, facilitating transparent bidding processes and achieving an average cost savings of 10% on key strategic resources.

Fortum India Pvt Ltd
|

Senior Manager - Administrative Services

Summary

Established and scaled administrative operations from inception, managing procurement, compliance, and vendor relationships to support business growth.

Highlights

Built operations from scratch as the first employee in India, overseeing office leasing, team hiring, and infrastructure setup.

Managed vendor sourcing worth INR 25 Crores annually, improving supplier performance and cutting costs by 18%.

Led end-to-end procurement for IT, real estate, and facility management, reducing operational costs by 15%.

Instituted key compliance programs, adapting company protocols and boosting employee satisfaction scores related to company transparency by 40%.

IOS Relocations Pvt. Ltd.
|

Manager - Business Operations

Summary

Managed business operations and client relationships, focusing on process improvements and strategic growth initiatives.

Highlights

Streamlined business operations processes, leading to a 15% reduction in turnaround times and enhanced customer satisfaction.

Expanded corporate client base by 25% through strategic business development efforts and maintained a client retention rate of 90%.

Managed over 140 expatriate assignments, ensuring high-quality relocation services for Fortune 500 clients through effective stakeholder and client relationship management.

Implemented process automation and efficiency strategies, resulting in significant cost savings and improved operational performance.

Convergys India Pvt Ltd
|

Team Leader - Operations

Summary

Led customer service and sales teams, driving productivity and enhancing customer satisfaction and retention.

Highlights

Directed customer service and sales teams, achieving a 20% increase in cross-selling revenue and enhancing customer retention.

Improved overall productivity by 25% through the implementation of performance tracking metrics and continuous monitoring.

Established and communicated clear performance expectations, ensuring team alignment with company goals and providing feedback for continuous improvement.

Enhanced team capabilities through targeted coaching sessions, leading to significant individual performance improvements.

Education

Symbiosis Centre For Distance Learning

MBA

Marketing

Atma Ram Sanatan Dharma College

B.Com

Business & Commerce

Languages

English

Fluent

Hindi

Native

Certificates

Digital Skills: Artificial Intelligence

Issued By

Future Learn

ChatGPT Masterclass - Build Solutions and Apps with ChatGPT

Issued By

Udemy

Prompt Engineering for ChatGPT

Issued By

Great Learning

Become a Chief of Staff

Issued By

LinkedIn Learning

Skills

Management Skills

Supply Chain & Logistics Management, Strategic Planning & Business Growth, Operations & Vendor Management, Budgeting & Financial Optimization, Process Automation & Efficiency, Team Leadership & Performance Management, Stakeholder & Client Relationship Management, RFP/RFQ Management, Executive Leadership, Business Development, Cross-functional Collaboration, Cross-functional Teamwork.

Soft Skills

Leadership, Conflict Resolution, Negotiation, Employee Engagement Strategies, Coaching and Developing Employees, Presenting to Senior Executives.

Technical Skills

Power BI, CRM Tools (Zoho, HubSpot), Data Analytics, Business Intelligence, Financial Forecasting.

Projects

Women Chauffeur based startup Launch

Summary

Led the successful launch and growth of a women chauffeur-based startup, establishing its market presence and operational efficiency.

TurnKey Office Space in DLF Cybercity

Summary

Directed the comprehensive development of a 22,500 sq. ft. turnkey office space, focusing on infrastructure and operational readiness.