About
Accomplished Chief Operating Officer with over 18 years of progressive experience in driving organizational growth, strategic planning, and logistics excellence across diverse industries. Proven leader in P&L management, operational efficiency, and business development, consistently exceeding targets and optimizing cost structures by up to 25%. Expert in leveraging process automation, vendor management, and cross-functional collaboration to deliver sustainable competitive advantage and enhance stakeholder relationships.
Work
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Summary
Currently leading strategic operations and growth initiatives for a recruitment firm, optimizing processes and fostering key partnerships to enhance market presence.
Highlights
Orchestrated partnerships with 20+ colleges and universities, exceeding the team goal of 15+ institutions to establish a robust pipeline of qualified entry-level candidates.
Pioneered collaborative agreements with 50+ corporate partners, developing specialized training programs that increased employee promotion rates by 18%.
Drove strategic recruitment improvements by implementing AI for candidate sourcing, resulting in a 40% decrease in hiring time and achieving the highest ever employee retention rates.
Pioneered an innovative vendor management system, cutting down operational inefficiencies and leading to a 15% decrease in operational costs across departments.
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Summary
Directed comprehensive business operations, managing P&L and spearheading strategic initiatives to drive efficiency and revenue growth.
Highlights
Managed INR 50 Crores P&L, optimizing cost structures and increasing revenue streams through strategic partnerships.
Spearheaded cross-functional initiatives, improving operational efficiency by 30% and reducing overhead by 25%.
Led HR strategy across 5 locations, reducing employee turnover by 15% through innovative engagement programs.
Improved service deliveries worth INR 50 Crores annually by optimizing vendor management and performance KPIs.
Crafted and deployed a centralized procurement system, facilitating transparent bidding processes and achieving an average cost savings of 10% on key strategic resources.
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Summary
Established and scaled administrative operations from inception, managing procurement, compliance, and vendor relationships to support business growth.
Highlights
Built operations from scratch as the first employee in India, overseeing office leasing, team hiring, and infrastructure setup.
Managed vendor sourcing worth INR 25 Crores annually, improving supplier performance and cutting costs by 18%.
Led end-to-end procurement for IT, real estate, and facility management, reducing operational costs by 15%.
Instituted key compliance programs, adapting company protocols and boosting employee satisfaction scores related to company transparency by 40%.
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Summary
Managed business operations and client relationships, focusing on process improvements and strategic growth initiatives.
Highlights
Streamlined business operations processes, leading to a 15% reduction in turnaround times and enhanced customer satisfaction.
Expanded corporate client base by 25% through strategic business development efforts and maintained a client retention rate of 90%.
Managed over 140 expatriate assignments, ensuring high-quality relocation services for Fortune 500 clients through effective stakeholder and client relationship management.
Implemented process automation and efficiency strategies, resulting in significant cost savings and improved operational performance.
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Summary
Led customer service and sales teams, driving productivity and enhancing customer satisfaction and retention.
Highlights
Directed customer service and sales teams, achieving a 20% increase in cross-selling revenue and enhancing customer retention.
Improved overall productivity by 25% through the implementation of performance tracking metrics and continuous monitoring.
Established and communicated clear performance expectations, ensuring team alignment with company goals and providing feedback for continuous improvement.
Enhanced team capabilities through targeted coaching sessions, leading to significant individual performance improvements.
Languages
English
Fluent
Hindi
Native
Skills
Management Skills
Supply Chain & Logistics Management, Strategic Planning & Business Growth, Operations & Vendor Management, Budgeting & Financial Optimization, Process Automation & Efficiency, Team Leadership & Performance Management, Stakeholder & Client Relationship Management, RFP/RFQ Management, Executive Leadership, Business Development, Cross-functional Collaboration, Cross-functional Teamwork.
Soft Skills
Leadership, Conflict Resolution, Negotiation, Employee Engagement Strategies, Coaching and Developing Employees, Presenting to Senior Executives.
Technical Skills
Power BI, CRM Tools (Zoho, HubSpot), Data Analytics, Business Intelligence, Financial Forecasting.
